Terms and Conditions

LUXUS India Pvt. Ltd., the owner and operator of www.luxus-india.com and www.design.luxus-india.com (henceforth referred to as "LUXUS" ) and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth.

The following terms and conditions apply to all transactions on our website.

Please read them carefully and print a copy for future reference. The placement of an order indicates your acceptance of these terms and conditions. Purchases on the website are made from LUXUS India Pvt. Ltd.

Terms & Conditions

Making A Purchase

The placement of an order indicates your acceptance of these terms and conditions. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

We will deliver orders within a maximum of 100 working days from date of 100% payment. We deliver goods through our logistics providers. Some locations may not be serviced and hence delivery may not be possible. In such cases you will be informed after we receive your order and we receive the right to cancel the order. In such cases any amounts received from you will be refunded to your bank account.

Description of Goods And Tolerances

As all the products that we sell are of a technical nature it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We do not accept responsibility for any preparation work based on such specifications. We endeavour to ensure product descriptions are correct but there may be some colour deviance and small deviances in size tolerance while in the production process which are considered acceptable manufacturing tolerances and these are outlined below

Wardrobe Sliding Doors and Sliding Room Dividers can have a dimension deviance + / - 5mm.

Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages.

We reserve the right to change product specification without prior notice. Due to differences in models of monitors, printers and other viewing devices including individual settings on your computer we cannot guarantee that colours on images on our website are the exact and final colour of the item.

Fitting your Product

We accept no responsibility at all in respect of whether your walls are appropriate for the product you are purchasing or in relation to the fitting of your products.

We strongly advise that you do not engage in any preparatory work until full receipt of your goods from us.

Our Contract and Acceptance of your Order

If goods are ordered all weekends and bank holidays must be considered while assessing the delivery period. After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact us immediately via email (info@luxusindia.net).

Any contract for purchases made through the website will be with LUXUS India Pvt. Ltd.

LUXUS India Pvt. Ltd. must receive payment in full for the goods that you order before your order can be accepted and the contract formed.

When you place an order to purchase a product from LUXUS and payment has been received, we will confirm your order by sending you an e-mail to you at the email address you have provided confirming receipt of your order and containing the details of your order. LUXUS’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you will not form part of the contract.

LUXUS is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. We will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Payment and Price

We are entitled to make adjustments to the price if there is an error or omission to the price published whether or not the order has been confirmed. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. On the order you must provide us with your exact billing and shipping address, email and a contact telephone number. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your payment has been properly received.

The total price payable for the goods will be stipulated at the time you place your order whether or not the order has been confirmed. All prices are inclusive of taxes but exclusive of delivery charges which will be payable as indicated at the time of placing your order, unless stated otherwise.

If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email or telephone. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Back Orders

In the unlikely event we cannot complete your order on time due to stocking issues we will back order for you. At the time of placing this back order you will be given the option to cancel your order if you would rather not wait. All back orders will be notified of new delivery date within 72 hours. You will be given an opportunity to cancel again at this time.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.


We pride ourselves on our ability to offer fast turnaround times from placing an order to delivering the goods. However, any time or date for delivery stated by the Company shall be treated as an estimate only. No liability can be accepted by the Company for failure to deliver within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.

The Company shall accept no liability for shortages or damage to goods unless the Customer reports the damage at the time of delivery.

We offer delivery to specific cities only.

Delivery dates are approximate and are not the essence of the contract. You are advised not to arrange installation of the items until after they have been delivered and checked for damage.

We aim to dispatch your order as quickly as possible but aim for all orders to be completed within a maximum of 100 working days of the order being placed. We will give all the information we can about the expected day of delivery within 3 working days of the order being placed and will confirm via email. If any item is out of stock, we will email or telephone you to advise you of the new expected delivery date. You must indicate if you wish to take advantage of this service.

If for any reason expected delivery will exceed 100 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order. However all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries.

Without prejudice to the statutory rights afforded to consumers under Indian law, LUXUS accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases LUXUS will not process any payment or will immediately refund any payment made, in full.

Checking Goods For Damage and Notifying LUXUS

All goods must be checked for damage before signing the driver's delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages or missing items will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and contact us with the details as soon as possible

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.

Damaged / Missing Goods

You must notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we cannot accept your claim. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 24 hours.

If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and contact us with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.


As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Returns and Refunds

For products custom made to your specifications ("made to measure") we cannot make any refund. Custom made product orders once placed cannot be altered or cancelled.

Only products installed by our installation team are covered under our limited manufacturer’s warranty. Products installed by you, for example Sliding Doors, are not covered under any warranty.

To make a warranty claim please first do so in writing or email with details and pictures. All warranty claims must be supported by the original invoice.

We would like you to be completely satisfied with your purchase, so please make sure you have read and understood the description/s thoroughly of the products you are ordering or have ordered from our website. Please check wardrobe doors, sliding partitions and wardrobe interiors, colours and finishes you are ordering or have ordered from our website and that you have selected the correct items, we do not send goods out on a trial basis.


Different warranty conditions may apply to different products supplied by LUXUS. Please clarify before placing an order in case you have any questions.

Only products installed by our installation team are covered under our limited manufacturer’s warranty. Products installed by you, for example Sliding Doors, are not covered under any warranty.

LUXUS makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, products of third party sold on the website, the information contained on the website, our or your company's personal information or material and information transmitted over our system. LUXUS expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

All Goods must be stored in a dry and well ventilated place. The Seller cannot accept any responsibility if Goods are not so stored.


You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

Privacy Policy

LUXUS does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. Please study our Privacy policy provided on our website for details.

Force Majeure

In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as - but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfilment is prevented.

The Company's Liability

The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.

The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.

Goods are not tested or sold as fit for any particular purposes or for use under any specific conditions.

The copyright of all material and images on our website remains the property of LUXUS India Pvt. Ltd.

We aim to make our web site as accurate as possible. If there is an error we will aim to take action to alleviate any problems as soon as possible. In the event the products or information we provide results in property, physical, or other harm, we assume no liability.

Changes to this Agreement

LUXUS reserves the right to make changes to our website, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable nd shall not affect the validity and enforceability of any remaining condition.

Special Offers and Promotions

All offers and promotions are subject to availability and change at any time. LUXUS can end any offer and/or promotion at any time.

Information on the website

Whilst every effort is made to update the product information and other content contained on this website, neither LUXUS nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. LUXUS reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. If you find an error or omission at this site, please contact us on info@luxusindia.net

The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond the control of LUXUS and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites' terms and conditions of use. The inclusion of any external link does not imply endorsement by LUXUSof the linked sites or any association with its operators or owners including the legal heirs of assigns thereof. Please contact us if you would like to link to this website or would like to request a link to your website.

Public forums and user submissions

LUXUS is not responsible for any material submitted to the public areas by you (which include bulletin boards, user feedback, user comments, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by LUXUS. LUXUS reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to

      Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties.
      Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
      Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of LUXUS and/or a third party's computer system and/or network;
      Violate any copyright, trade mark, other applicable Indian or international laws or intellectual property rights of LUXUS or any other third party;
      Submit content containing marketing or promotional material which is intended to solicit business.


Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and LUXUSin relation to your use of the website. Neither you nor LUXUS shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and LUXUSin respect of your use of the website.


LUXUS may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


LUXUS shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, and notices to any third party.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Andhra Pradesh at Hyderabad ( or High Court of Telangana as and when the government modifies the same) in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.